Sabrina W.
07/28/2017
Don't use this place!! We booked our honeymoon with Kaleena she told us we had all of the honeymoon package we got to our resort and had a room over looking a construction site!! Called her she said she would take care of it. She said if I had anymore problems to call her we went to the front desk at the resort and they called her she hung up on them! I went back to the room and called her she told me it wasn't her fault what the resort changed and I can't blame her. She said that she read on the internet that we would get this huge package. Well the resort helped us out after we payed another $1000 on top of what Kaleena collected $3000!!! Don't use Kaleena!!!!!!
Do not use this agency, if you do do not go through Callena. She has no business being a travel agent. After booking our honeymoon and collecting the agent fee she stopped working for us. We are in Punta Cana aduring the WORST HURRICANE EVER in history. We contacted Callena on Monday ( Hurricane Irma arrived today. Thurs) to get a flight out before the storm. She said she would call us back asap with any information, to no avail she did not respond back to us. She could have cared less if we died here, obviously. My husband called her on Tuesday. The girl that answers the phone was extremely rude. Callena said "they are swomped". Well, excuse me. We are in a hurricane, I think that takes priority over others. Once again she did not call us back. Wed we called again, only to be told she had the day off and we were handed off to another unhelpful uncaring agent (katie).... My husband spent all day Wed and today (Thurs) doing their job and got our flights as hotel reservations rescheduled. Davison Travel Agency has not heard the last from me. Callena you suck.
Superior Travel Service Inc is a US Travel Agency based in Davison, Michigan. Superior Travel Service Inc is located at 222 N Main St, Davison, MI 48423, USA.
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